What mobile app do I use with my INSTAX printer?
There are different apps available for each INSTAX printer, follow the links below to be directed to the correct application:
INSTAX mini Link or mini Link 2
App Store or Google Play Store.
INSTAX mini Link SE for Nintendo Switch
App Store or Google Play Store
INSTAX mini Evo
App Store or Google Play Store
INSTAX Link WIDE
App Store or Google Play Store
INSTAX SQUARE Link
App Store or Google Play Store
INSTAX mini LiPlay
App Store or Google Play Store
INSTAX SHARE SP-3
App Store or Google Play Store
You can also easily scan your INSTAX prints to share online or create your digital library using the INSTAX UP!App
App Store or Google Play Store
My INSTAX mini 90 / WIDE 300 shows the letter E, what does this mean?
This is an internal error that cannot be repaired or remedied, Please visit this link to our repair centre and mention you are experiencing this error:
How many shots can my camera/printer take before I have to change/recharge the batteries?
This depends on the camera or printer you use but all products can shoot/print around 100 photos before having to change the batteries. Some products can do many more than that from one set of batteries, e.g. the instax SQUARE SQ6 can shoot around 300 photos on one set of batteries.
Why are my photos coming out too dark/too bright/not focused?
This is usually due to choosing the incorrect setting on the dial found on the front of the camera. Before taking the picture, always look at the front of the lens to check if the dot on the lens aligns with the light that is lit (in orange). If it is in the wrong setting, the photos can come out too bright or too dark.
With INSTAX mini 11, there are no settings. On one side are your viewfinder and flash. On the other are two dots. One or both are your light meter. The camera uses these to automatically determine how bright it is. If you accidentally cover the light meter with your fingers, your camera will think it is very dark and the shutter will open more to allow more light in, and you will get a very over exposed image. Again, if this persists this could be a camera fault and will need to be inspected.
My INSTAX is broken/faulty what should I do?
If you are experiencing a fault with your INSTAX product as it is still within its 12 month warranty, we recommend you return it to the retailer you purchased it from together with a copy of your proof of purchase. If the product is no longer within its warranty period and you would like to arrange a repair please visit our repair centre.