• Manuals
  • Cameras & Printers
  • Film
  • Purchasing

Popular Questions

Why is there an orange light flashing on my INSTAX camera?

Lights flashing usually mean there is a battery error. We recommend changing/charging the batteries in your camera/printer and using alkaline batteries. If the problem still persists and your camera is still within it’s 12 month warranty, then we recommend you return it to the retailer it was purchased from along with your proof of purchase. If the product is no longer within it’s 12 month warranty, you can contact our customer service department on [email protected] to arrange a repair.

Why is my film coming out white?

This is usually caused when the film door on the camera or printer has been opened after the film has been loaded into the camera or printer. Instant film is light sensitive, so should only be exposed to light when a picture is taken, not before. If this has happened, you may find that if you keep shooting with that pack of film the first few shots will come out blank but some of the remaining film should come out as normal. This will be as the film further back in the film cartridge did not get fully exposed to light. Obviously, this will depend on how long and how intense the light was when the film was exposed.

Why are my photos coming out too bright/dark?

This is usually due to choosing the incorrect setting on the dial found on the front of the camera. Before you take your picture, always take a look at the front of the lens to check the dot on the lens aligns with the light that is lit (in orange). If it is on the wrong setting, the photos can come out too bright or too dark.

Why does my film counter show incorrect number of shots left?

The film exposure counter will reset if the back of the camera is opened whilst instax film is loaded. For example, if someone opens the back cover after 6 shots have been taken, the counter will then show a full 10 left when in fact there are only 4. This normally happens when someone you know is interested in the product and opens the back cover by mistake, best to let them know straight away if they show interest to save your film!

Why has my film not developed properly?

Once a picture has been taken it takes around 90 seconds to develop, during this time it is important you don't crease, squeeze or shake the film. These types of actions can affect the distribution of film chemicals whilst the film is developing creating artefacts to your shots. Of course, some users do this to creative effect!

Where can I buy INSTAX products from?

To ensure you are purchasing authentic instax products we advise you purchase from our authorised retailers: Argos, Amazon, Asos, Boots, Currys PC World, Jessops, John Lewis, Urban Outfitters and Very.