What's the best way to share INSTAX prints from my phone?
The INSTAX UP! app is your answer! Using your smartphone device, capture your INSTAX prints and the app will convert them into a digital version, including the border, so you can share on social media or messaging platforms. It also allows you to upload multiple prints and make a collage, change the backgrounds and add images and colours, and will include any notes or messages you've added to the physical print. Compatible with all film types.
Why are there white spots / lines consistently on my film?
If there is something in the rollers, like debris or plastic, this could cause spots or lines on the film. Simply look in the camera at the rollers and try to remove the debris. If it cannot be removed, this will need to be repaired.
Why is my INSTAX SQ10 not detecting film?
The SQ10 has a micro switch which is pressed when the door shuts. If the camera has been hit or is faulty, this could damage the switch or door. A quick fix is to tape the door closed, but this will need to be repaired.
Why does my INSTAX mini 90 read 0 when a new film is inserted?
Check the battery is fully charged, the camera may not recognise new film until it is charged. Try putting the film in once the camera is switched on.
Why does my image appear hazy/ghost-like?
When taking an image, be sure to keep your camera steady until the film starts ejecting. If you move the camera while taking it could cause a haze or ghost like blur on the image.
Why does the film counter shows incorrect number of shots left?
The film exposure counter will reset if the back of the camera is opened whilst film is loaded. For example, if someone opens the back cover after 6 shots have been taken, the counter will then show a full 10 left when in fact there are only 4.
Why is my film coming out black?
This could be one of two things. If the lens does not eject fully, the shutter does not open and when a picture is taken it will be black. Be sure the button is fully pressed, and the lens has ejected fully with the shutter open. This could also be faulty film, if the second picture is also black be sure to replace the film.
What INSTAX film formats work with each product?
INSTAX mini film
INSTAX mini 8
INSTAX mini 9
INSTAX mini 11
INSTAX mini 40
INSTAX mini 70
INSTAX mini 90
INSTAX mini LiPlay
INSTAX SHARE SP-2
INSTAX mini Evo
INSTAX mini Link Printer
INSTAX mini Link 2 Printer
INSTAX SQUARE film
INSTAX SQUARE SQ1
INSTAX SQUARE SQ6
INSTAX SQUARE SQ10
INSTAX SQUARE SQ20
INSTAX SHARE SP-3
INSTAX SQUARE Link Printer
INSTAX WIDE film
INSTAX WIDE 300
INSTAX Link WIDE Printer
What INSTAX film formats do you offer?
instax mini
Print size – 54 x 85mm
Image size – 46 x 62mm
instax SQUARE
Print size – 86 x 72mm
Image size – 62 x 62mm
instax WIDE
Print size 108 x 85mm
Image size – 99 x 62mm
What’s the best way to store my INSTAX film?
We suggest keep the prints away from direct sunlight and humid conditions. Keep the prints in an album within a ventilated cool dry area for maximum longevity.